Outstanding personal service
In a sector dominated by large, national organisations, Parklands has made its mark by delivering the highest standards of quality person centred care in homes that are setting new standards of comfort and luxury. With a string of awards to its name, including ‘Most Outstanding Care Home Group’ and 'Best Smaller Care Home Group' in 2020, Parklands has developed a reputation for providing exceptional service.
A professional team
Parklands was one of the first care home providers in Scotland to gain Investors in People Status, and was also one of the first care providers in the UK to implement the British Standard Customer Service Excellence. Our carers receive ongoing training and use the latest technology to ensure that care plans are carefully tailored to suit the needs of individual residents.
Inspections / Quality Management System
Parklands Care Homes are regularly inspected by the independent Care Inspectorate. Reports are available at each home or can be found at www.careinspectorate.com
Parklands operates its own Quality Management System, audited by senior managers and discussed at regular meetings. For more information, contact the appropriate care home manager.
Complaints
We work hard to ensure that residents’ care needs are fully met. On the rare occasion when a complaint is made, it will be investigated thoroughly and
resolved promptly. We want residents and their loved ones to have full confidence in our service. Find out more about our complaints procedure here>
Our Values
Parklands’ values inform the way we deliver individual quality care, recognise and reward our people and engage with our communities.
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Working TogetherWe work together towards a common goal, support each other and foster and encourage team work. -
ProfessionalismWe conduct our jobs with uncompromising integrity and professionalism and take personal responsibility for our behaviour. -
Respect & TrustWe strive to be fair and respectful towards residents and colleagues and encourage open communication. -
Good Place to WorkWe aim to recognise and reward accomplishments and to be an asset to our communities.
We look forward to welcoming new residents and our dedicated staff will be on hand to help you settle in. Our local care managers will be happy to advise you and your family on the latest Covid safety protocols.
We follow the latest expert advice from public health officials and implement strict infection prevention and control procedures, including regular staff testing and use of personal protective equipment.
Our teams are doing everything possible to keep residents physically and mentally active. There is never a dull day at a Parklands care home.
We are proud of our people and we know you are too. Our professional, caring staff are trained to the highest standard and everyone is playing their part to keep your loved ones safe and secure.
After a long period of lockdown, we know how important it is to see your loved ones again; our carefully controlled visits will ensure you enjoy quality time together and stay safe.
We know that many of you can't visit for work reasons or because you live apart. Whatever your circumstances, we'll ensure you stay connected through phone and video technology, giving you peace of mind at this difficult time.
We take the safety and welfare of our residents and employees extremely seriously; so, while visits to our care homes have resumed, we continue to take every precaution to protect our people from Covid-19. If you have any questions about visiting our care homes, please contact the relevant manager in advance. Contact details are available on this page>
